Using Mobile Voting or eVoting entices customer interaction with your business and creates brand awareness. Find out what you customers thinks about your business or products.
Survey your customers and find out what they think of your service or products. Customer Feedback not only shows that you care but it is invaluable to a business.
The NPS Score is known in business circles as a benchmark to determine how customers feel about your business. Asking customers to rate the business using a simple query ‘How likely are you to recommend this business to your colleagues’ text mybusinessname followed by 0 through 10 to 51444 to rate my business. 10 is the highest rating and 0 is the lowest.
To calculate the NPS score, simple get the percentage of promotors minus the percentage of detractors.
- Promotors – anyone that gives a rating of 9 or 10
- Detractors – anyone that gives a rating less than 6
Example, lets say 200 people responded, 100 were promotors and 50 were detractors.
- NPS = 50% – 25% = 25
There are no restrictions on answer choice, it can be numbers, letters or words. Just set up the question and any triggered questions and watch the surveys flow in. For example:
- On a scale of 1 – 5 how would you rate xyz
- Text ‘vote Claire’ if you think Claire should go through to the next round
- How likely are you to recommend this shop to friends and family
- Very Likely
- Probably Not
- Very Likely
- Definitely Not
- How statisfied were you with our service today
- Very Good
Every vote is recorded and matched with the survey. Mobile numbers are also captured for further re-marketing.
Surveys are automatically tallied and full reporting is provided with the software. Graphical reports of daily reply count shows the progress of responses. The survey replies and breakdown displays the replies in bar chart and pie chart format. All responses can also be download in CSV format.
Mobile Voting Examples:
- Conference – Vote for your favourite speaker
- TV Show – Vote now for your favourite dancer / singer
- Band – Vote for your favourite song
- Hotels – Rate your stay
- Restaurants – Which specials did your like the most
- Services – How satisfied were you with our service today?
- A bar, club, or DJ – Song Requests
Get in Touch
Call us now for a quote and find out more about our ‘Mobile Voting’ 01 443 4262 or Contact Us