Use interactive SMS Text Voting and eVoting to engage your audience and increase brand awareness. These tools encourage in-the-moment consumer interaction and offer insightful data about how your company, goods, or services are viewed.
Obtain Useful Customer Input
Recognize what your customers really think. To show that your company values their opinions, conduct brief surveys to get feedback on your offerings. This feedback is a valuable resource for development and enhancement in addition to being an indication of excellent customer service.
Boost Awareness of Your Brand
Promote consumer involvement and create a memorable impression. Participatory voting creates a feeling of community and aids in creating favorable connections with your company.
Assess Training Sessions and Meetings
To evaluate the success of webinars, training sessions, or meetings, use short rating surveys. Get insights right away
NPS Score
The NPS Score is known in business circles as a benchmark to determine how customers feel about your business. Asking customers to rate the business using a simple query ‘How likely are you to recommend this business to your colleagues’ text mybusinessname followed by 0 through 10 to 51444 to rate my business. 10 is the highest rating and 0 is the lowest.
To calculate the NPS score, simple get the percentage of promotors minus the percentage of detractors.
- Promotors – anyone that gives a rating of 9 or 10
- Detractors – anyone that gives a rating less than 6
Example, lets say 200 people responded, 100 were promotors and 50 were detractors.
- NPS = 50% – 25% = 25
eVoting Options
There are no restrictions on answer choice, it can be numbers, letters or words. Just set up the question and any triggered questions and watch the surveys flow in. For example:
- On a scale of 1 – 5 how would you rate xyz
- Text ‘vote Claire’ if you think Claire should go through to the next round
- How likely are you to recommend this shop to friends and family
- Definitely
- Very Likely
- Possibly
- Maybe
- Probably Not
- Very Unlikely
- Definitely Not
- How statisfied were you with our service today
- Exceptional
- Very Good
- Good
- Poor
- Unacceptable
Every vote is recorded and matched with the survey. Mobile numbers are also captured for further re-marketing.
Reports
Surveys are automatically tallied and full reporting is provided with the software. Graphical reports of daily reply count shows the progress of responses. The survey replies and breakdown displays the replies in bar chart and pie chart format. All responses can also be download in CSV format.
Mobile Voting Examples:
- Conference – Vote for your favourite speaker
- TV Show – Vote now for your favourite dancer / singer
- Band – Vote for your favourite song
- Hotels – Rate your stay
- Restaurants – Which specials did your like the most
- Services – How satisfied were you with our service today?
- A bar, club, or DJ – Song Requests
Get in Touch
Call us now for a quote and find out more about our ‘Mobile Voting’ 01 443 4262 or Contact Us